KNowledge Base

What is DNS?

The Domain Name System, or DNS, is the means by which computers connected to the Internet get information about each other. The individual pieces of information are known as records; each record is of a certain type. Computers look up records for a domain by asking...

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What is a CNAME?

A CNAME record is a DNS record which points a name to another name, instead of directly to an IP address like an A record does. Note you cannot use a CNAME to point to a sub directory, specific file or URL but only to...

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What is FTP?

FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the Internet. FTP is most commonly used to used to upload and download files from your hosting space.The ability to...

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How do I access webmail?

Webmail is accessible via the following external URL: https://www.outitgoes.com/ Once there Just enter your email address and password to access your webmail account. You can also configure webmail to be accessible via subdomain, through your Reseller Control...

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How do I connect via FTP from Mac OS X?

The Finder in more recent versions of Mac OS X has built-in read only support for FTP. All you need to do is: - Click on the Finder icon in the Dock - Click on the "Go" menu and then "Connect to Server" - Type in "ftp://" and then...

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What is my email server, username and password?

The mail server setting for incoming and outgoing mail is always mail.yourdomainname.com, providing you are using our nameservers and haven't changed the DNS (Domain Name Server) records for mail. The username to use...

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How can I access my mailbox from Gmail?

You can retrieve emails from your Heart Internet mailbox from your Gmail account. You can also set it up so that you can send emails from Gmail and the from address will be the email address for your mailbox. 1) Log into...

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How do I set up POP3/IMAP email on an iPhone or iPad?

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows: Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account On the next screen enter the following settings: Name: Your name as you would like...

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